To Our Residents and Family Members:

All of us here at AA Healthcare / Crossroads Care Center / Pavilion of Waukegan / Park Place of Belvidere / Manor of Kenosha have all been working tirelessly to maintain the highest level of care and compassion, the safest environment for all of our residents, and the strictest of policies possible to be sure we are staying as far ahead of the curve as we can under these trying and very challenging times. We are constantly looking for new ways to not just maintain status quo and the bare minimum standard but provide above and beyond for all of our residents, staff, and families.

We thank everyone who has been supportive, encouraging, and especially understanding with everything we are facing and continue to pray that we make our way through this crisis with our spirits high and with nothing but success stories to share. Our hearts and thoughts go out to everyone across the country and across our healthcare network who have suffered from this horrific pandemic and who continue to struggle with the ongoing changes and struggles that it brings. We look forward to the day, it should be very soon, that we can once again open our doors and share firsthand in the greatness of what we do and the truly uplifting work that makes us the HEROES you keep hearing about. We salute all of you, all of our partners, and all of our staff for navigating the waters of these challenging times with such grace, poise, and beauty even when they haven’t slept a wink and are on their last morsel of energy. They keep coming back because they know no one else will! We will get through this and our true colors will have shined so bright.

In order to keep our focus on our tasks at hand, caring for our residents, and streamline the process of informing all of you in as efficient of a way as possible, we have decided to update each of our websites weekly with the most current status. This will include the most updated information of the numbers of cases which that respective home currently is housing or number of staff member we have who have tested positive. We are doing everything we can to ensure we stop the spread of COVID-19 within our Centers, including staying in very close communication with local and state health officials to ensure we are taking all the appropriate steps. The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we have implemented to prevent spreading of this virus.

Our facility is following the recommendations of the CDC on prevention steps, including following strict handwashing procedures, disinfectant procedures, and in many circumstances, wearing gowns, masks, and gloves when interacting with residents. Our staff and residents are following all recommended preventative actions, and we are actively screening everyone in order to quickly identify and isolate those with potential illness. We are keeping ill individuals away from healthy individuals. In addition, we also are staying up to date with the CDC recommendations as they may continue to change.

Although there are National shortages, we have had a steady and ample supply of personal protective equipment – including gowns, gloves, face masks, N95 respirators, and eye protection. We will continue all of our prevention interventions and we will continue to provide you with updates as needed.

We know this is a difficult time for everyone. Please be assured that we are doing everything we can to contain and eradicate this, and know that we are strictly adhering to all directions from the local and state health department.


The Corporate Team